At Arcado Finance, we strive to provide exceptional financial services to our clients. This Refund and Cancellation Policy outlines the terms under which you may request a refund or cancel a transaction.

1. Scope of Policy

This policy applies to all fees, charges, and payments made for our financial products and services, including but not limited to application fees, processing charges, and interest payments.

2. Non-Refundable Fees

Certain fees are non-refundable, including:

  • Application fees
  • Processing charges
  • Late payment fees
  • Penalties for early repayment, where applicable

3. Refund Eligibility

Refunds may only be considered in the following circumstances:

  • Duplicate Payments: If a payment has been made in error.
  • Overpayments: If a customer has overpaid an outstanding balance.
  • Service Errors: If there is a proven error on our part in the processing of a transaction.

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Full name
  • Account number or transaction ID
  • Details of the transaction
  • Reason for the refund request

5. Processing Time

Refunds will be processed within 10 to 15 business days upon verification and approval of the request. The exact time may vary depending on your payment method and financial institution.

6. Cancellations

You may cancel a loan application or service request within a specified time frame, as outlined in your loan agreement. Please note that cancellation fees may apply.

7. Disputes and Chargebacks

We encourage you to contact us directly for any disputes or concerns before initiating a chargeback with your financial institution. Unauthorized chargebacks may result in account suspension or additional fees.

8. Policy Changes

Arcado Finance reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated through our website, and continued use of our services constitutes acceptance of these changes.

9. Contact Us

For any questions or to request a refund, please contact us at:

Effective Date: Jan 2025