At Arcado Finance, we are committed to safeguarding your personal information. This Data Retention Policy explains how we collect, store, and manage your data, as well as how long we retain it to comply with legal and regulatory requirements, while maintaining transparency and customer trust.

1. Purpose of Data Retention

We retain your personal data for the following purposes:

  • To deliver and improve our financial services
  • To comply with legal and regulatory obligations
  • To prevent fraud, money laundering, and other financial crimes
  • To resolve disputes, enforce agreements, and protect our legal rights
  • To enhance customer experience and optimize our platform’s performance

2. Types of Data We Retain

We may retain the following types of data:

  • Personal Identification Information: Name, address, date of birth, and government-issued identification numbers
  • Financial Information: Bank account details, transaction history, and payment records
  • Communication Records: Emails, chat messages, call recordings, and customer support interactions
  • Technical Data: IP addresses, device identifiers, and usage logs to improve security and functionality

3. Data Retention Periods

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Customer Identification Data: Minimum of 5 years, in compliance with AML regulations
  • Transaction Records: Minimum of 5 years, as required by financial regulations
  • Communication Records: Minimum of 2 years for quality assurance and dispute resolution
  • Financial and Accounting Records: Retained as required by applicable laws and financial reporting standards

4. Data Deletion and Anonymization

Once the retention period has expired, we will either delete or securely anonymize your data to prevent unauthorized access, misuse, or identification.

5. Security Measures

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data from unauthorized access, loss, or theft.

6. Policy Updates

We may update this Data Retention Policy periodically to reflect changes in our data management practices, legal requirements, or industry standards. Please review this page regularly for the latest information.

7. Contact Us

For any questions or concerns regarding this policy, please contact us at:

Effective Date: Jan 2025